Return & Exchange Policy

We want you to feel confident in your Grind.Pray. purchase. If something isn’t right, email surrealessentialsllc@gmail.com with your order number.

Return Eligibility

You may request a return within 14 days of delivery. Items must be unworn, unwashed, and in their original condition, with any original tags attached. Trying an item on to check the fit is fine.

Standard apparel printed after ordering is eligible for returns under this policy.

Requesting a Return

Email surrealessentialsllc@gmail.com with your order number, the item you wish to return, and your reason for returning it.

We will provide return instructions and a return address. Please contact us before mailing your item. Approved returns must be shipped within 7 days of receiving return instructions.

Return Shipping

Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect. We recommend using tracked shipping and keeping your receipt.

Exchanges

Size exchanges are subject to availability. Items must meet the same condition requirements as returns.

Customers pay return shipping and shipping for the replacement unless the exchange is due to our error. Replacement apparel may require 3–5 business days for production and processing before shipment.

Refunds

After receiving and inspecting your return, we will notify you whether your refund is approved.

Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund.

Original shipping charges are nonrefundable unless the return is due to a damaged, defective, or incorrect item.

Damaged, Defective, or Incorrect Items

Inspect your order when it arrives and contact us as soon as possible if there is a problem. Include your order number and clear photos of the item and any relevant packaging.

We will arrange an appropriate replacement or refund and cover any required return or replacement shipping costs.

Return Exceptions

Change-of-mind returns are not accepted for personalized items featuring a customer-specific name or design, gift cards, or items clearly marked “Final Sale” before purchase.

Items worn, washed, altered, or damaged after delivery are not eligible for return. These exclusions do not prevent you from reporting an item that arrived damaged, defective, or incorrect.

Contact

For return or exchange questions, email surrealessentialsllc@gmail.com.